Canberra Showroom News

In an effort to help protect staff and customers within the ACT, our Canberra showroom (retail shop) is now closed to public walk-in traffic, however pickups are still possible, and we are now offering free shipping on our website within the ACT.

Latest Update - 29-Oct-2020

ACT Showroom:
- Showroom now reopened to the general public
- For a limited time you can still take advantage of FREE SHIPPING within the ACT
- As always, you can place an order online and select the "Pickup" option
- Showroom is temporarily closed on Saturdays

We have now reopened our Canberra showroom and welcome customers to drop in and see us for sales assistance and to demo products. There will be a limit of 8 customers within the inside showroom at any one time and we will ask customers to record their presence for COVID tracing via the provided QR code or paper option.

Showroom Order Options:

  1. Place order in Showroom - customers are now free to browse the showroom and place orders with the assistance of our sales staff.
     
  2. Pre-Placed Pickups - ring the doorbell at the outside of the inside showroom door, for prompt service for pickup orders already placed and paid for online.
     
  3. Place Pickups on Arrival - We are providing a tablet outside the showroom that customers can also use to place orders their own pickup orders on arrival, and note you could also use your own smartphone. If our showroom limit of 8 customers is reached, we suggest this option to customers waiting outside.

We are once again able to provide products for demonstrations purposes.
However note, if you prefer to keep you distance or just try a product in the comfort of your own home - we do offer a 30 day return policy allowing customers to try products and return for a full refund if not suitable. Read more about our return policy here.

Our live chat and phone lines are open as normal 9:30am to 5pm weekdays - 02 61885477 - give us a call to speak to Jonny, Tim or Alex about any product queries you have. We are fast becoming experts in all things podcasts, Zoom conferencing, home recording and live streaming - we are keen to learn more and tailor solutions for people, so reach out with any problems you are having with managing audio at home.

To place an order for pickup, use the website as normal and enter an ACT postcode in checkout to see the Pickup shipping option. 

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We do not expect there to be any problems or delays with our online ordering systems and delivery partners. However, carriers are now enforcing that a signature will not be required on delivery. Learn more here about delivery options including using Parcel Lockers / POP Points if leaving a parcel is not practical.

Thanks to our customers for your understanding and support during this period. We also fully comprehend the hardship experienced by many of clients and working musicians. Stay well, stay positive, look after each other and look forward to the rebirth or live music in the not too distant future.