Contact Us

Contact us here via message/email, call us, live chat via the RED icon or with facebook messenger. We are working on the 'SWAMP Bot' in the live chat to help provide fast answers for basic info. You can also contact us direct from any product page.

COVID-19 Information

Latest Update - 9-Apr-2020

SWAMP continues to operate without major disruption during this period of social distancing due to COVID-19. Our warehouse and shipping carriers continue to operate daily, so there is no change to dispatch times and no known delays with delivery times.

We do not expect there to be any problems or delays with our online ordering systems and deliver partners, with recent communications from carriers confirming this and the measures they are taking to protect their staff and wider community.

Delivery without signature is now being enforced by carriers. If possible, please confirm the default selection of the 'authority to leave' option at checkout (i.e. signature not required on delivery) and advise the driver of a secure place to leave the parcel if someone is not going to be home. In the event that leaving a parcel is not practical or safe, please consider arranging delivery direct to a "Parcel Locker" or "POP Outlet" where you can pickup anytime. It's a great service that has been going for years and most people still don't know exists, take this opportunity to learn how to do it and reduce those pesky re-delivery issues in the future.

If authority to leave is still a problem, please contact our staff before placing the order so we can work out the best method of delivery.

Our customer support staff remain working and are expected to continue to do so, and we have measures in place for workplace distancing and work at home arrangements that are now being implemented.

ACT Showroom:
- Inside Showroom Closed
- Outside Bargain Bin Area Open
- Encouraging ACT customers to take advantage of free shipping, or select "Pickup" option
- However, sales advice can still be provided to walk-in customers and orders can be placed by our staff

In an effort to help protect staff and customers as the number of cases increases within the ACT, our inside showroom area is now closed to the public, while the outside ‘Bargain Bin’ area remains open. We are encouraging customers to place orders online and take advantage of the Free Shipping on our website within the ACT. Customers can ring the doorbell for prompt service for pickup orders, sales advice and help placing orders.

Feel free to call us on 02 61885477 for sales assistance, or even use the live chat on the website to reach us inside - 9:30am to 5pm weekdays.

To place an order for pickup, use the website as normal and enter an ACT postcode in checkout to see the Pickup shipping option. Please keep your physical distance from staff during pickup, but still feel free to have a chat! More for Canberra customers info here.

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Thanks to our customers for your understanding and support during this period. We also fully comprehend the hardship experienced by many of clients and working musicians. Stay well, stay positive, look after each other and look forward to the rebirth or live music in the not too distant future.

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Should you have any questions or comments regarding our products or business, please contact us using one of the below methods.

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Warehouse / Showroom Address:
Unit 1, 39 Collie St
Fyshwick ACT 2609

Tel: (+61) 02 6188 5477
Fax: (+61) 02 8078 4468

Open Times:
Monday to Friday - 9:30am to 5pm (Phone Lines Open)
Saturday - 9:30am to 2pm (Phone Lines Closed)
Sunday - Closed

 

Live chat with us through the Red Chat Icon on the bottom right of screen, or through Facebook Messenger:

 
 


Or send an email message to us using the form below:


 

Email Enquiry Form Complete this form to email us your enquiry.