Contact Us

Contact us here via message/email, call us, live chat via the RED icon or with facebook messenger. We are working on the 'SWAMP Bot' in the live chat to help provide fast answers for basic info. You can also contact us direct from any product page.

COVID-19 Information - Last Updated 13-Aug-2021

SWAMP continues to operate without major disruption during this period of social distancing due to COVID-19. Our warehouse and shipping carriers continue to operate daily, so there is no change to our dispatch times however there may be some delivery delays to certain locations affected by COVID hotspots.

We do not expect there to be any problems or delays with our online ordering systems and delivery partners, with recent communications from carriers confirming this and the measures they are taking to protect their staff and wider community.

Delivery without signature is now being enforced by carriers. If possible, please confirm the default selection of the 'authority to leave' option at checkout (i.e. signature not required on delivery) and advise the driver of a secure place to leave the parcel if someone is not going to be home. In the event that leaving a parcel is not practical or safe, please consider arranging delivery direct to a "Parcel Locker" or "POP Outlet" where you can pickup anytime. It's a great service that has been going for years and most people still don't know exists, take this opportunity to learn how to do it and reduce those pesky re-delivery issues in the future.

If authority to leave is still a problem, please contact our staff before placing the order so we can work out the best method of delivery.

Our customer support staff remain working and are expected to continue to do so, and we have measures in place for workplace distancing and work at home arrangements that are now being implemented.

ACT Showroom:

In an effort to help protect staff and customers within the ACT, our Canberra showroom (retail shop) is now closed to and pickups are not possible, however we are now offering free shipping within the ACT (should appear as free in cart/checkout automatically).

Note that we do offer a 30 day return policy allowing customers to try products and return for a full refund if not suitable. Read more about our return policy here.

Our live chat and phone lines are operating as normal 9:30am to 5pm - 02 61885477 - get in touch to chat with Jonny, Tim or Hazel about any queries you have. We are fast becoming experts in all things podcasts, Zoom conferencing, home recording and live streaming - we are keen to learn more and tailor solutions for people, so reach out with any problems you are having with managing audio at home.

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Thanks to our customers for your understanding and support during this period. We also fully comprehend the hardship experienced by many of clients and working musicians. Stay well, stay positive, look after each other and look forward to the rebirth or live music in the not too distant future.

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Should you have any questions or comments regarding our products or business, please contact us using one of the below methods.

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Warehouse / Showroom Address:
Unit 1, 39 Collie St
Fyshwick ACT 2609

Tel: (+61) 02 6188 5477
Fax: (+61) 02 8078 4468

Open Times:
Monday to Friday - 9:30am to 5pm (Chat & Phone Lines & Showroom Open)
Saturday - Closed (Showroom Currently Closed)
Sunday - Closed

 

Live chat with us through the Red Chat Icon on the bottom right of screen

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Email Enquiry Form Complete this form to email us your enquiry.