Contact Us

Contact us here via message/email, call us, live chat via the RED icon or with facebook messenger. We are working on the 'SWAMP Bot' in the live chat to help provide fast answers for basic info. You can also contact us direct from any product page.

Holiday Opening Hours and Shipping Dates

Shipping daily until Christmas eve
- 27th / 28th Dec - Closed
- 29th / 30th Dec - Shipping (Showroom and Phone Lines open)
- 31st Dec - Closed
- 3rd Jan - Closed
- 4th Jan - Shipping (normal operations recommence)
 

COVID-19 Information - Last Updated 18-Dec-2021

SWAMP continues to operate without major disruption during this period of social distancing due to COVID-19. Our warehouse and shipping carriers continue to operate daily, so there is no change to our daily dispatch schedule and we have updated our website delivery time ETAs in accordance with carrier guidance and our own data. However there may still be some delivery delays to certain locations affected by COVID hotspots. Find more information about COVID carrier delays here.

Delivery without signature is now being enforced by carriers. If possible, please confirm the default selection of the 'authority to leave' option at checkout (i.e. signature not required on delivery) and advise the driver of a secure place to leave the parcel if someone is not going to be home. In the event that leaving a parcel is not practical or safe, please consider arranging delivery direct to a "Parcel Locker" or "POP Outlet" where you can pickup anytime. It's a great service that has been going for years and most people still don't know exists, take this opportunity to learn how to do it and reduce those pesky re-delivery issues in the future.

If authority to leave is still a problem, please contact our staff before placing the order so we can work out the best method of delivery.

ACT Showroom:

- Showroom now reopened to the general public
- For a limited time you can still take advantage of FREE SHIPPING within the ACT
- As always, you can place an order online and select the "Pickup / Click & Collect" option
- Showroom is temporarily closed on Saturdays
- Covid Safe policies in place including mandatory mask wearing and regular cleaning

We have now reopened our Canberra showroom to the public with Covid Safe practises in place. We now welcome customers to drop in and see us for sales assistance and to demo products where needed. There will be a limit of 4 customers within the inside showroom at any one time and we will ask customers to record their presence for COVID tracing via the provided QR code or paper option

We still encourage customers to take advantage of our current Free Shipping offer within the ACT, or utilise the "Pickup" option available by entering an ACT postcode at checkout.

Our live chat and phone lines are open as normal 9:30am to 5pm weekdays - 02 61885477 - give us a call to speak to Jonny, Tim or Hazel about any product queries you have. 

To place an order for pickup, use the website as normal and enter an ACT postcode in checkout to see the Pickup shipping option. Please keep your physical distance from staff during pickup, but still feel free to have a chat! More info for Canberra customers here.

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Thanks to our customers for your understanding and support during this period. We also fully comprehend the hardship experienced by many of clients and working musicians. Stay well, stay positive, look after each other and look forward to the rebirth or live music in the not too distant future.

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Should you have any questions or comments regarding our products or business, please contact us using one of the below methods.

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Warehouse / Showroom Address:
Unit 1, 39 Collie St
Fyshwick ACT 2609

Tel: (+61) 02 6188 5477
Fax: (+61) 02 8078 4468

Open Times:
Monday to Friday - 9:30am to 5pm (Chat & Phone Lines)
Monday to Friday - 10am to 5pm (Showroom & Pickups)
Saturday - Closed (Showroom Currently Closed)
Sunday - Closed

 

Live chat with us through the Red Chat Icon on the bottom right of screen

Live chat through Facebook Messenger:

 
 


Or send an email message to us using the form below:


 

Email Enquiry Form Complete this form to email us your enquiry.