Contact Us

Contact us here via message/email, call us, live chat via the RED icon or with facebook messenger. We are working on the 'SWAMP Bot' in the live chat to help provide fast answers for basic info. You can also contact us direct from any product page.

COVID-19 Information

Latest Update - 15-Aug-2020

SWAMP continues to operate without major disruption during this period of social distancing due to COVID-19. Our warehouse and shipping carriers continue to operate daily, so there is no change to dispatch times however there may be some delivery delays to certain locations.

We do not expect there to be any problems or delays with our online ordering systems and delivery partners, with recent communications from carriers confirming this and the measures they are taking to protect their staff and wider community.

Delivery without signature is now being enforced by carriers. If possible, please confirm the default selection of the 'authority to leave' option at checkout (i.e. signature not required on delivery) and advise the driver of a secure place to leave the parcel if someone is not going to be home. In the event that leaving a parcel is not practical or safe, please consider arranging delivery direct to a "Parcel Locker" or "POP Outlet" where you can pickup anytime. It's a great service that has been going for years and most people still don't know exists, take this opportunity to learn how to do it and reduce those pesky re-delivery issues in the future.

If authority to leave is still a problem, please contact our staff before placing the order so we can work out the best method of delivery.

Our customer support staff remain working and are expected to continue to do so, and we have measures in place for workplace distancing and work at home arrangements that are now being implemented.

ACT Showroom:

- Showroom closed to general public
- Take advantage of FREE SHIPPING within the ACT
- Place an order online and select the "Pickup" option
- $5 charge for orders requiring sales assistance at showroom door
- Showroom is temporarily closed on Saturdays

Due to the changes and challenges presented by the COVID period and the need to our protect staff working in the adjacent office, we have temporarily closed our Canberra showroom. We encourage customers to take advantage of our current Free Shipping offer within the ACT, or utilise the "Pickup" option available by entering an ACT postcode at checkout.

Our live chat and phone lines are open as normal 9:30am to 5pm weekdays - 02 61885477 - give us a call to speak to Jonny, Tim or Alex about any product queries you have. 

To place an order for pickup, use the website as normal and enter an ACT postcode in checkout to see the Pickup shipping option. Please keep your physical distance from staff during pickup, but still feel free to have a chat! More info for Canberra customers here.

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Thanks to our customers for your understanding and support during this period. We also fully comprehend the hardship experienced by many of clients and working musicians. Stay well, stay positive, look after each other and look forward to the rebirth or live music in the not too distant future.

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Should you have any questions or comments regarding our products or business, please contact us using one of the below methods.

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Warehouse / Showroom Address:
Unit 1, 39 Collie St
Fyshwick ACT 2609

Tel: (+61) 02 6188 5477
Fax: (+61) 02 8078 4468

Open Times:
Monday to Friday - 9:30am to 5pm (Phone Lines Open)
Saturday - Closed
Sunday - Closed

 

Live chat with us through the Red Chat Icon on the bottom right of screen, or through Facebook Messenger:

 
 


Or send an email message to us using the form below:


 

Email Enquiry Form Complete this form to email us your enquiry.