Change of Mind Returns
SWAMP offers a 30 day return policy on all products purchased through our website. If you change your mind or find a product is not suitable for its indended purpose, you may return it to us within 30 days, and SWAMP will refund the unit price of the item. Products must be received back to us in 'as new condition' with all original packaging, or a restocking fee may occur. It is the responsbility of the buyer to arrange and pay for the return shipping, though we can offer the use of our freight account to help minimise the cost of return. Shipping costs are not-refundable for 'change of mind' returns.
SWAMP offers a minimum of a 1 year warranty on all products sold online and from our storefront, with some goods also having an extended manufacturers warranty. In the event of a warranty return, we agree to pay the return postage costs, and arrange for the item to be inspected and repaired by our in-house technician. If repairs cannot immediately be made, or parts are required to be ordered, we can then allow for a fully tested replacement item to be posted.
If a minor manufacturing fault can be easily repaired, the item may be subject to fall within our change of mind policy should a refund or exchange be requested.
Returned items which cannot be confirmed as faulty after testing can be returned to the customer at no cost, or be returned under the 30-day policy conditions, even if outside of this timeframe.
Please contact us before returning any product.