Help Desk
Find answers to Frequently Asked Questions and links to helpful pages when you need support. We have support articles links for changing delivery details after placing an order and starting a return process. Contact us if you need more information.
Find answers instantly, track a delivery, or get in touch with our Canberra-based team.
Search our Help Centre
Answers to common questions about orders, delivery, returns, warranty and products - available 24/7 in our searchable Help Centre.
Track your order
Live delivery status, full scan history, and help with delivery issues - just enter your tracking number, or your order number plus email or postcode.
Popular links
- Delivery Policy
- Returns Policy
- Start a return or warranty claim
- Change delivery details
- Delivery issue assistance
Contact our team
- Phone and live chat: weekdays 9:30am to 5:00pm (AEST) - (02) 6188 5477. If we miss your call, leave a message and we will always call back.
- Email: send a message via our Contact Us page - we reply within 2 business days, usually much sooner.
- Facebook: get prompt replies to questions sent on Facebook.
- Showroom and pickups: Unit 1, 39 Collie St, Fyshwick ACT 2609 - Monday to Friday, 10am to 5pm.
Around ACT public holidays and the Christmas period, our open days and shipping dates may vary - see our website banners or get in touch.
