Delivery Policy
On this page:
Dispatch times - when your order leaves us
We dispatch every weekday (excluding public holidays) from our warehouse in Fyshwick, ACT.
- Order before 11am (weekdays): ships the same day.
- Order after 11am: ships the next business day.
- Urgent order after 11am? Select an Australia Post "Dispatch Today" option at checkout (eParcel or Express) - these have an extended 4pm cutoff for a small extra charge (currently $4). Alternatively, call us on (02) 6188 5477 before 3pm and we can often rush your parcel onto the day's run for the same $4 fee.
If anything prevents your order shipping within one business day (for example a stock discrepancy), we will contact you proactively with options rather than leave you waiting.
Delivery estimates - when it arrives
Enter your postcode on any product page, or at the cart / checkout, to see a delivery estimate for each available shipping service. Estimates are in business days from dispatch.
Estimates are a reliable guide rather than a guarantee - they are based on data from our carriers, and carrier terms generally allow 1-3 business days beyond the estimate before a parcel is considered late. Since 2019, Australia Post no longer guarantees overnight Express delivery; Express parcels are still prioritised, and Express estimates start at 2 business days for most areas.
Order confirmation
After placing your order you will receive an automated email confirmation within a few minutes, containing your order details. Please contact us straight away if you notice any incorrect information, or if you wish to make changes to your order before it is dispatched.
Tracking your order
Tracking details are emailed on the evening of the day your order ships (check your spam folder if you cannot see it). The fastest way to check any delivery is our Track your order page - enter your tracking number, or your order number plus email or postcode, to see the live status and full scan history.
Very small items (such as cables under 3m) may ship as an Australia Post Letter without tracking - an efficient and reliable service, though delivery speed depends on your local letter cycle, as letters are no longer delivered daily in all areas. Multi-item orders sometimes ship as separate consignments that arrive on different days; your tracking shows how many "articles" are on the way.
Our carriers
We ship with Australia Post, Couriers Please, Aramex, Toll and TNT, selecting the best service for your items and location. The checkout shows you the services (standard and express) available for your order.
Free shipping
SWAMP proudly offers FREE shipping on a wide variety of products - look for the "FREE Shipping" truck image on product pages.
- "Free Shipping" includes standard delivery within Australia only, with our warehouse team choosing the most appropriate method for the item.
- Specific shipping methods, such as courier or express, can still be chosen for free-shipping items for the usual delivery fee.
- Items with free shipping do not add to the freight cost of other items in your cart; items without free shipping still charge their delivery fee even when purchased alongside free-shipping items.
- If a free-shipping item would otherwise ship as an untracked letter, discounted tracked upgrades are offered at checkout - Tracked Letter or eParcel services at 40-50% off the normal price.
If one small item is adding a delivery fee while the rest of your order has free shipping, please get in touch - we can often do delivery deals for items that pack together.
Authority to Leave (ATL), lockers and collection points
Deliveries default to signature required. If no one is available to sign, the parcel is taken to a collection point or depot for redelivery (some drivers in low-density areas may deem a parcel safe to leave). Letters are the exception - they are left in your mailbox.
If you would like your parcel left without a signature, select an Authority to Leave option at checkout. A delivery note helps guide the driver to a safe spot, but a note alone without selecting ATL will usually NOT result in the parcel being left - ATL is a separate label type that drivers must comply with.
Depending on the carrier, you can also direct parcels to an Australia Post 24/7 Parcel Locker or Post Office, or a Couriers Please Collection Point - see Change Delivery Details for the carrier options. Please note carriers apply their own judgment: Australia Post may leave a parcel unattended if their driver deems it safe, even on a signature service, while Aramex should not leave parcels unattended unless ATL was chosen.
If a parcel is left without ATL permission, or taken to a depot despite ATL being selected, please contact us and we will assist in locating the parcel or lodging a formal complaint with the carrier.
Changing delivery details after dispatch
In most cases your address or delivery preferences can still be changed after dispatch - options depend on the carrier and how far along the delivery is, so the earlier you act the better. See Change Delivery Details for the carrier-by-carrier options and redirection links.
Delivery issues
Parcel overdue, stalled, or missing? Start at the Track your order page - look up your parcel and use the "Get help with your delivery" panel, which steps you through checking the estimate, opening a case with your specific carrier, and escalating to us. Our Delivery Issue Assistance page has the same steps in full detail.
Transit damage: photograph everything, keep the packaging, and report it to us within 7 business days of delivery.
Local pickup (Canberra)
Collect your order free from our Fyshwick showroom (Unit 1, 39 Collie St) - select Local Pickup at checkout (enter an ACT postcode if the option is not showing). Pickups are available Monday to Friday, 10am to 5pm.
International delivery
We ship most items internationally via Australia Post International air freight. Please note we are currently unable to ship orders to the USA, due to issues related to USA tariffs - we apologise for the inconvenience.
To check we ship to your country, add an item to your cart and look for your country in the postage quote drop-down list. If your country appears in the list, we ship there - select it to see prices and delivery estimates. International post also has a 105cm size limit, so items longer than 105cm cannot be sent overseas; if your country is listed but no shipping option appears for a particular item, this size limit is usually the reason. We are always open to discussing alternatives if you wish to arrange your own courier.
Australian GST is not charged on international orders. The buyer is responsible for any taxes, customs fees, or import duties payable in the destination country - local customs agencies may hold a parcel until payment is received, and SWAMP is not able to reimburse tax or VAT charged before delivery is completed.
Final delivery is handled by your country's national postal service (Royal Mail, Canada Post, NZ Post, and so on), and your Australia Post tracking number can usually also be used on that local service's website. Please get in touch if you have any queries or concerns about goods held in customs.
Customers ordering for delivery outside Australia are responsible for freight costs related to the return of items covered under our warranty or return policy.
