Our Dispatch Policy
At SWAMP, all orders are processed to our post system by 11am. This means that orders placed before this cutoff time will be on a same day dispatch round of orders, shipping with items placed after the previous days cutoff time. If an order is placed after this time, it will ship via our standard "Next Day Dispatch" policy. For urgent orders, it may be possible to rush a shipment onto the same day dispatch round, though a $5 admin fee may be required. Please call us for urgent dispatch enquiries.
For orders placed after our 11am cutoff, we will attempt to send your goods via one of our carrier partners (Australia Post, Couriers Please, TNT) within 1 business day from receiving the order in our system. In a case where it is not possible to ship within this timeframe, we will make contact to inform you of the delay and endeavour to ship the parcel the next business day. In the rare case where we are unable to ship the complete order due to a stock or inventory error, we aim to contact you immeditately and present a range of possible solutions and options. If you wish to query a delivery that is in transit, please reach out to us via the Contact Us page.
Summary and Helpful Links:
- 11am cut-off for same day dispatch
- optional extra $5 admin fee for rushed shipments
- we have Express Post options, though check the transmit times to your location here
- we ship with Australia Post, Couriers Please, TNT
- to change your address or request a redelivery click here
- to track an order click here
Digital Order Confirmation
After placing your order online, you will receive an automated email confirmation from SWAMP Industries containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Please do not hesitate to Contact Us if you notice any incorrect information on your confirmation receipt, or if you wish to make changes to your order before it is dispatched.
On a wide range of products, SWAMP proudly offers FREE shipping, available across both our website and eBay stores. The products vary from cables to speakers and various pieces of pro audio gear. The free shipping offer is carefully calculated based off of a number of factors, to allow us to pass on the lowest price to our customers. Free shipping is only available for sales within Australia, and all international sales will be shown each available delivery method to their location before the check out stage.